privacy policy
Preface
With this privacy policy, we inform you or the users (m/f/d) in particular about the nature, scope and purpose of the processing of personal data (hereinafter referred to as “data”) on our websites (including our webshop), external online presences (e.g. social media profiles) and when installing and using our apps.
Our privacy policy is modular in structure. It consists of a general part for any processing of personal data and processing situations that come into play when calling up one of our websites or social media presences, our webshop and our apps (Part A: General) and a special part, the content of which relates in each case only to the processing situation specified there with designation of the respective offer or product (Part B: Our websites – in particular our webshop uney.de, our apps, our social media presences).
At the end you will find information about the status and changes to the privacy policy.
Please note: You are not obligated to provide us with your personal data (even if this is partially marked as “mandatory” in this statement). However, you may not be able to use our products and services or functionalities may not be available to you or only to a limited extent if you do not provide us with your personal data.
Table of contents
Part A: General
- Controller
- Terms
- Purpose limitation, no merging, no user profiles, transfer to third parties
- Legal basis for data processing
- Data deletion and storage period
- Cooperation with processors; in particular hosting
- Storage in Germany / No transfer of personal data to third countries
- Legal obligation to transmit certain data
- Data security / ensuring services
- Your rights
Part B: Websites
- Websites
- Use of the online shop
- Apps HandHelp™ & HandHelp – Life Care™ & WIS Emergency & Emergency Response Albania
- Social Media-Presences / Fanpages
1. person responsible
The controller for the processing of your personal data within the meaning of Article 4 No. 7 DS-GVO (Basic Data Protection Regulation) is:
HandHelp UG (limited liability).
Sachsendorfer Straße 5
03051 Cottbus
Germany
Managing Director: Andreas Jürgen Muchow
Phone: +49 (0) 355 54788905
Fax: +49 (0) 355 86697930
E-Mail: datenschutz@handhelp.de
Further information about our company can be found in the imprint: Imprint
as well as
App-Sec-Network UG (haftungsbeschränkt)
Gradestrasse 36
12347 Berlin
Germany
Managing Director: Andreas Jürgen Muchow
Phone: +49 (0) 3022321574
Fax: +49 (0) 3022321537
E-Mail: support@handhelp.de
2. terms
This privacy policy is based on the following definitions (see Art. 4 DS-GVO):
– “Personal data” (Art. 4 No. 1 DS-GVO) means any information relating to an identified or identifiable natural person (“data subject”).
-Processing” (Art. 4 No. 2 GDPR) means any operation which involves the handling of personal data, whether or not by automated (i.e. technology-based) means.
– “Controller” (Art. 4 No. 7 DS-GVO) means the natural or legal person, entity or other body which alone or jointly with others determines the purposes and means of the processing of personal data.
– “Third Party” (Art. 4 No. 10 DS-GVO) means any natural or legal person, entity or other body other than the Data Subject, the Controller, the Processor and the persons who, under the direct responsibility of the Controller or Processor, are authorized to process the Personal Data.
– “Processor” (Art. 4 No. 8 DS-GVO) means a natural or legal person, entity or other body that processes personal data on behalf of the controller, in particular in accordance with the controller’s instructions (e.g. IT service provider). In terms of data protection law, a processor is not a third party.
-Consent” (Art. 4 No. 11 GDPR) of the data subject means any freely given, specific, informed and unambiguous indication of his or her wishes in the form of a statement or other unambiguous affirmative act by which the data subject signifies his or her agreement to the processing of personal data relating to him or her.
3. purpose limitation, no consolidation, no user profiles, disclosure to third parties.
Data collected by us will only be used for its intended purpose as described in this privacy policy. Processing of your personal data for purposes other than those described will only be carried out if a legal regulation permits this or if you have consented to the changed purpose of the data processing.
In the event of further processing for purposes other than those for which the data was originally collected, we will inform you about these other purposes prior to further processing and provide you with all other relevant information.
We do not merge different sets of data for different purposes at any time. We do not use your data for automated decision-making processes and do not create usage profiles of our users.
We do not share personal data with third parties, except as described in this Privacy Policy and as necessary to achieve a legitimate purpose stated herein, e.g. when triggering an emergency call with activated emergency call centers.
4 Legal basis for data processing
In principle, any processing of personal data is prohibited by law and only permitted if the data processing is covered by a justification.
In the following, we specify the legal grounds we use. For the processing operations we carry out, we indicate in Part B the applicable legal basis in each case. A processing operation may also be based on several legal bases.
– Art. 6 (1) p. 1 lit. a DS-GVO with regard to health data, where applicable in conjunction with Art. 9 (2) lit. a DS-GVO (“consent”): if the data subject has voluntarily, in an informed manner and unambiguously indicated by a declaration or other unambiguous confirmatory act that he or she consents to the processing of personal data relating to him or her for one or more specific purposes;
– Art. 6 (1) p. 1 lit. b DS-GVO: If the processing is necessary for the performance of a contract to which the data subject is a party or for the performance of pre-contractual measures taken at the data subject’s request;
– Art. 6 (1) p. 1 lit. c DS-GVO: If the processing is necessary for compliance with a legal obligation to which the controller is subject (e.g., a legal obligation to keep records);
– Art. 6 (1) p. 1 lit. f DS-GVO (“Legitimate Interests”): If the processing is necessary to protect the legitimate (in particular legal or economic) interests of the controller or a third party, unless the conflicting interests or rights of the data subject prevail (in particular if the data subject is a minor).
5. data deletion and storage period
In Part B, you will find information on how long the data will be stored by us and when it will be deleted or blocked for each of the processing operations carried out by us. Unless an explicit storage period is specified below, your personal data will be deleted or blocked as soon as the reason for storing it no longer applies.
However, storage may take place beyond the specified time in the event of a (threatened) legal dispute with you or if storage is provided for by legal regulations to which we are subject as the responsible party. According to legal requirements in Germany, the storage takes place in particular for 10 years according to §§ 147 Abs. 1 AO, 257 Abs. 1 Nr. 1 und 4, Abs. 4 HGB (books, records, management reports, accounting vouchers, commercial books, documents relevant for taxation, etc.) and 6 years according to § 257 Abs. 1 Nr. 2 und 3, Abs. 4 HGB (commercial letters).
If the storage period prescribed by legal regulations expires, the personal data will be blocked or deleted unless further storage by us is necessary and there is a legal basis for this.
If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted. I.e. the data is blocked and not processed for other purposes. This applies, for example, to data that must be retained for reasons of commercial or tax law.
6. cooperation with order processors; especially hosting
We use external domestic service providers to process our business transactions (e.g. for IT, hosting, logistics, telecommunications, sales and marketing). These will only act on our instructions and have been contractually obligated to comply with data protection regulations in accordance with the requirements of Art. 28 DS-GVO.
The hosting services used by us serve to provide the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services, which we use for the purpose of operating this online offer.
In doing so, we or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta data and communication data of customers, interested parties and visitors to our online offers.
Our order processors (service providers) are:
STRATO AG
Pascal Straße 10
10587 Berlin / Germany
Telephone: (030) 300 146 0
Fax: (030) 886 15 111
E-mail: impressum@strato.de
snafu Society for Interactive Networks mbH
Knesebeckstrasse 59-61
10719 Berlin / Germany
Phone: (030) 25430-0
Fax: (030) 25430-101
E-mail: info@snafu.de
retarus GmbH
Global Headquarters
Aschauer Straße 30
81549 München / Germany
Phone: +49 89 5528 1111
Fax: +49 89 5528 1919
E-Mail: marketing@de.retarus.com
CM.com Germany GmbH
German Office
Dr.-Eugen-Schön-Strasse 35
97332 Volkach / Germany
Phone: +49(0)9302 657 0 888
E-Mail: support.de@cm.com
7. storage in germany / no transfer of personal data to third countries
Your data collected and processed by us is only stored on our servers in Germany. In the context of our business relationships, personal data is processed exclusively within the European Economic Area (EEA).
8. legal obligation to transfer certain data
We may be subject to a specific legal or statutory obligation to provide lawfully processed personal data to third parties, in particular public bodies (Art. 6 para. 1 p. 1 lit. c DS-GVO).
9. data security / securing of services
We use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties, taking into account the state of the art, implementation costs and the nature, scope, context and purpose of the processing, as well as the existing risks of a data breach (including its likelihood and impact on the data subject). Our security measures include, for example, the use of high-performance hardware, regular updates, secure passwords and encryption, and backup plans, and are continuously reviewed and improved in line with technological developments.
We will provide you with more detailed information on this upon request, within reason. We cannot disclose precise information about how we and our service providers secure hardware and software in order to avoid the risk of our security concepts being undermined.
10. your rights
You can assert your rights as a data subject regarding your processed personal data at any time by contacting us using the contact details given at the beginning of A.1.
You have the following rights as a data subject:
The right to information (Art. 15 DS-GVO),
The right to rectification or erasure (Art. 16, 17 DS-GVO),
The right to restriction of processing (Art. 18 DS-GVO),
The right to data portability (Art. 20 DS-GVO),
The right to object to processing (Art. 21 DS-GVO),
The right, in accordance with Art. 7(3) DS-GVO, to revoke your consent given once (even before the DS-GVO came into force, i.e. before 25.5.2018) at any time vis-à-vis us, if you have given such consent. This has the consequence that we may no longer continue the data processing based on this consent for the future. The lawfulness of the data processing carried out on the basis of the consent until the revocation is not affected,
The right to complain to a data protection supervisory authority about the processing of your personal data by us in accordance with Art. 77 DS-GVO, such as the data protection supervisory authority responsible for us:
Berlin Commissioner for Data Protection and Freedom of Information
Friedrichstr. 219
Visitor entrance: Puttkamerstr. 16 – 18 (5th floor)
10969 Berlin / Germany
Telephone: 030 13889-0
Fax: 030 2155050
E-mail: mailbox@datenschutz-berlin.de
Website: https://www.datenschutz-berlin.de/
Please note that some of the aforementioned rights are subject to additional requirements (see the aforementioned articles of the GDPR) and may be restricted by other laws, which means that we are not always able to fulfill a request according to your wishes.
Please also note that in the course of the duty to provide information, we are also obliged to verify your identity, so that we may need more detailed information from you.
Part B: Websites (especially webshop), apps, social media presences
1. websites
1.1 Validity
This privacy policy applies to the following websites, including all sub-sites:
https://uney.de
https://notruf-app.eu
https://notfall-app.eu
https://app-sos.com
1.2 Encryption
We use SSL encryption for all mentioned pages.
1.3 Use of the web pages
Processed personal data when visiting the websites
During the informational use of the websites, the following categories of personal data are collected, stored and processed by us:
“log data”: When you visit our websites, a so-called protocol data record (so-called server log files) is stored temporarily and anonymously on our web server. This consists of:
-the page from which the page was requested (so-called referrer URL)
– the name and URL of the requested page
– the date and time of the request
– the description of the type, language and version of the web browser used
– the IP address of the requesting computer, which is shortened in such a way that a personal reference can no longer be established
– the amount of data transferred
– the operating system
– the message whether the call was successful (access status/ttp status code)
Cookies
When you visit our websites, so-called cookies are stored on your computer or terminal device.
This includes, for example:
– Storage of the preferences you use for cookie storage.
– Recognition for information popups. News are partly displayed on the web pages with the help of popups. We store cookies so that they are not displayed every time you visit the site.
– Login security – recognition of the logged-in device to prevent data manipulation
You can find all the details about the cookies we use on our websites in our Cookie Policy.
User statistics
Our websites use technologies to generate anonymous user statistics. Personal data is not processed as a result of anonymization.
Login
Our websites may store the user IP for 72 hours. This is required to protect our servers and your data from bruteforce attacks and is limited to our login areas only.
Contact form
Our websites have contact forms. Depending on whether the request is general or requires specific support, it will be forwarded to the appropriate department at our company or to one of our service providers.
Data we collect in our general contact form:
– Salutation / first name / last name
– e-mail address
– (optional) mobile phone number
– Message text
If no further required, messages sent via the contact form will be deleted within 30 days of receipt. Data is not deleted, for example, when an offer or purchase contract is made or in the event of a dispute.
Data that we collect in our support contact form are:
– Salutation / first name / last name
– e-mail address
– (optional) mobile phone number
– (optional) operating system used
– (optional) used program (app) version
– message text
If no further required, messages sent via the contact form will be deleted within 30 days of receipt. Data will not be deleted, for example, when an offer or purchase contract is made or in the event of a dispute.
Please do not send us any sensitive information such as account numbers, passwords or similar via our contact forms. Should you nevertheless do so, we will immediately delete this data permanently.
Integration of third-party services and content
We use content or service offers from third-party providers within our online offer in order to integrate their content and services, such as videos or fonts (hereinafter uniformly referred to as “content”).
This always requires that the third-party providers of this content collect the IP address of the user, since without the IP address they could not send the content to their browser. The IP address is thus required for the display of this content. We endeavor to use only such content whose respective providers use the IP address only for the delivery of the content. Third-party providers may also use so-called pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. The “pixel tags” can be used to evaluate information such as visitor traffic on the pages of these websites. The pseudonymous information may also be stored in cookies on the user’s device and may contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information about the use of our online offer, as well as be linked to such information from other sources.
We integrate the videos of the platform “YouTube” of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.
Legal basis of data processing
We process the data described in more detail above on the basis of Art. 6 (1) p. 1 lit. f DS-GVO, unless otherwise stated. This is done in particular in the legitimate interest of improving the quality of our websites and ensuring the stability and security of the connection, as well as for the analysis, optimization and economic operation of our online offer.
The processing of contact form data is carried out for the processing of customer inquiries (legal basis is Art. 6 para. 1 p. 1 lit. b DS-GVO).
Duration of data processing
Your data will only be processed for as long as is necessary to achieve the above-mentioned processing purposes.
Third parties used by us will store your data on their system for as long as it is necessary in connection with the provision of services for us in accordance with the respective order.
2. use of the online shop
The details provided in this point refers only to our online store at: https://uney.de.
All data processing that applies to our websites also applies to our online store. Further special processing for our online store are:
When purchasing in our online stores, the following data are processed:
– Salutation / First name / Last name
– Your address
– e-mail address
– Payment method
– Transaction ID
Optional information is:
– Company name
– VAT number
– Telephone number
This information is needed to ensure the sale and shipment of our products (Art. 6 para. 1 p. 1 lit. b DS-GVO).
When entering the website via one of our affiliate partners, a cookie is set which is valid for 30 days. This enables us to reward our partners for purchases made. Your identity will not be shared with our affiliates.
Transfer of personal data to third parties
The following categories of third parties (i.e. recipients other than processors) may have access to your personal data:
– Government agencies/authorities, insofar as this is necessary to fulfill a legal obligation. The legal basis for the disclosure is then Art. 6 para. 1 p. 1 lit. c DS-GVO;
– Persons employed to carry out our business operations (e.g. auditors, banks, insurance companies, legal advisors, supervisory authorities). The legal basis for the disclosure is then Art. 6 para. 1 p. 1 lit. b.
– In addition, we will only disclose your personal data to third parties if you have given your express consent to do so in accordance with Art. 6 para. 1 p. 1 lit. a DS-GVO.
3. apps HandHelp™ & HandHelp – Life Care™, as well as WIS™ Emergency.
Data collected and processed when downloading the apps.
When downloading our apps, certain data required for this purpose (e.g. e-mail address, user name, customer number of the downloading account, the individual device identification number, and the time of the download) are transmitted to the corresponding app store (Apple App Store or Google Play).
We have no influence on the collection and processing of this data, which is carried out exclusively by the app store selected by you. Accordingly, we are not responsible for this collection and processing; the responsibility for this lies solely with the App Store of Google or Apple.
Privacy policy Google: https://policies.google.com/privacy?hl=de&gl=de
Apple privacy policy: https://support.apple.com/de-de/HT208477
Data collected and processed when using the apps.
Verification of the app
When you first start the app, you will be asked to verify yourself using your mobile phone number or email address. Details that are mandatory to enter in order to use the app are:
Salutation
First name
Last name
Date of birth
Nationality
E-mail address
Mobile phone number
We collect this information to protect the police or fire department / rescue services as well as embassies / consulates / foreign offices and optinonal sign language interpreter centers from false alarms (Art. 6 para. 1 p. 1 lit. c DS-GVO or Art. 6 para. 1 p. 1 lit. f DS-GVO). We reserve the right to block the app from your device in the event of a complaint from the police or fire department / rescue services as well as embassies / consulates / foreign offices and optinonal sign language interpreter centers due to intentionally false emergency call messages, in order to ensure a smooth operation of the emergency services.
For more information on Emergency Call V for Germany, see https://www.gesetze-im-internet.de/notrufv/.
Verification takes place via our partner CM.com Germany GmbH, which acts as our processor.
Other collection and processing when using the apps.
Device information: Access data includes the IP address, device ID, device type, device-specific settings and app settings and app properties, the date and time of the retrieval, time zone the amount of data transferred and the message whether the data exchange was complete, crash of the app, browser type and operating system. This access data is processed to technically enable the operation of the apps.
In particular: Use of location data.
Except in the case of an alarm triggering, our apps do not collect and process any location data of the app users. This means in particular that the apps do not use a so-called location tracker (i.e. a function that reads out the location data of your smartphone permanently or at regular intervals and transmits it to the app manufacturer).
However, in order to use the functions of the apps described in more detail below, a processing of location data (strictly limited to the described use) is required in case of an alarm triggering.
To use the location data, this function must be activated in your mobile operating system. When using the apps for the first time, you will therefore be asked for permission to access the location data. Your confirmation leads to the apps having access to your location information in order to be able to help you with your location (emergency location) when an alarm is triggered.
The current location is only transmitted when the alarm is triggered. You can also subsequently specify in the settings of both the Google (Android) and Apple (iOS) operating systems that our apps are no longer allowed to receive information about your location. In this case, however, the apps will only function to a very limited extent, because access to the location data is necessary in order to be able to send a meaningful alarm message (e.g. to the person you trust).
Personal and health information in the apps HandHelp / HandHelp – Life Care / WIS Emergency / Emergency Response Albania
In order to provide quick and effective assistance, we give users the option to voluntarily provide additional information in the app. The following is a list of the data that is provided voluntarily (hereinafter referred to as voluntary) and the data that is provided on a mandatory basis (hereinafter referred to as mandatory):
– Time of emergency / date & time (mandatory).
– Location of the position / location via GPS, GSM, WLAN (mandatory)
– Type of emergency / what happened (voluntary)
– How many people are affected (voluntary)
– Mobile phone number (mandatory)
– E-mail address (mandatory)
– Salutation (mandatory)
– First name (mandatory)
– Last name (mandatory)
– App version (required)
– Battery level (mandatory)
– Emergency call recording (photo and sound documentation) (voluntary)
– Video chat address (voluntary)
– Home address (voluntary)
– Work address (voluntary)
– Vacation/foreign address (voluntary)
– Deposit of door key / door code (voluntary)
– Personal preferences for emergency call (voluntary)
– Basic diseases (voluntary)
– Restrictions / disabilities (voluntary)
– Other obstacles (voluntary)
– Important medications (voluntary)
– Blood group (voluntary)
– Rhesus factor (voluntary)
– Health insurance (voluntary)
– Allergies (voluntary)
– Body size (voluntary)
– Body weight (voluntary)
– Hearing passport (voluntary)
– Spectacle wearer (voluntary)
– Living will (voluntary)
– Organ donor card (voluntary)
– Implants (voluntary)
– Degree of care (voluntary)
– Pregnancy (voluntary)
– Other individual personal information (voluntary)
This information remains stored on the end device (smartphone / tablet / wearable) as long as no emergency call or test alarm is executed and can be protected from third parties by entering a password. Only in the event of an emergency call / test alarm will this information be transmitted to the user’s stored and activated helper network as desired.
Each app is delivered without activated emergency call centers and without trusted third parties. By selecting the emergency call centers and by selecting his trusted third parties, the user expressly agrees that information that he has stored in the app and information resulting from the emergency call will be forwarded to the police or fire department / rescue services and abroad to embassies / consulates / foreign offices (foreign missions) and his trusted third parties and optionally to sign language interpreter centers.
The information is transmitted individually according to the user’s wishes.
Transmission channels
The following transmission paths are possible and can be configured in the app:
– Via SMS to trusted third parties & users
– Via e-mail to trusted third parties & users
– Via call to emergency call centers (worldwide)
– Via e-mail to emergency call centers
– Via fax to emergency call centers
– Via voice SMS to emergency call centers
– Via video telephony to trusted third parties & e.g. to sign language interpreter centers
– Via chat to trusted persons & e.g. to sign language interpreter centers
Furthermore, the emergency call centers have the possibility to contact the user via call, SMS, chat and video telephony.
The following information will be transmitted to the user’s requested centers in the following ways:
Test alarm
Via direct encrypted connection to the server of Strato AG and snafu Gesellschaft für interaktive Netzwerke mbH
– Time / Date
– Position / Location
– Type of emergency call / What happened
– How many people are affected
– Mobile phone number
– E-mail address
– Salutation
– First name
– Last name
– App version
– Battery status
– Emergency call recording (photo and sound documentation)
– Video chat address
– Home address
– Work address
– Vacation/foreign address
– Deposit of door key / door code
– Personal preferences for emergency call
– Basic diseases
– Restrictions / disabilities
– Other obstacles
– Important medications
– Blood group
– Rhesus factor
– Health insurance
– Allergies
– Body size
– Body weight
– Hearing Passport
– Spectacle wearer
– Living will
– Organ donor card
– implants
– degree of care
– Pregnant
– Other individual personal information
Information that is transmitted to deposited trusted persons:
Via SMS to trusted persons / first responders:
– Mobile phone number
– Position / location
– Time / date
Via e-mail to trusted third parties / first responders:
– Time / Date
– Position / Location
– Mobile phone number
– E-mail address
– Salutation
– First Name
– Last name
– Video chat address
– App version
– Battery status
– Emergency call recording (photo and sound documentation)
Information that will be sent to the user:
Via SMS to user:
– Mobile phone number
– Position / location
– Time / date
Via e-mail to user:
– Time / Date
– Position / Location
– Type of emergency call / What happened
– How many people are affected
– Mobile phone number
– E-mail address
– Salutation
– First name
– Last name
– Video chat address
– App version
– Battery status
– Emergency call recording (photo and sound documentation)
– Home address
– Work address
– Vacation/foreign address
– Deposit of door key / door code
– Personal preferences for emergency call
– Basic diseases
– Restrictions / disabilities
– Other obstacles
– Important medications
– Blood group
– Rhesus factor
– Health insurance
– Allergies
– Body size
– Body weight
– Hearing Passport
– Spectacle wearer
– Living will
– Organ donor card
– implants
– degree of care
– Pregnant
– Other individual personal information
Via chat program:
– Contact person
– Position / Location
– Time / Date
– Video chat address
The emergency call centers are not informed / alerted during the test alarm!
In the event of an emergency call (as a self-affected person).
The following data will be sent via encrypted connection to the server of Strato AG and snafu Gesellschaft für interaktive Netzwerke mbH. There is also an encrypted transmission to retarus AG, which converts the emergency protocol into a PDF – fax, as well as an e-mail to the services of the police and / or fire / rescue services and optionally to sign language interpreter centers. Transmitted information includes:
– Time / Date
– Position / location
– Type of emergency call / What happened
– How many people are affected
– Mobile phone number
– E-mail address
– Salutation
– First name
– Last name
– Video chat address
– App version
– Battery status
– Emergency call recording (photo and sound documentation)
– Home address
– Work address
– Vacation/foreign address
– Deposit of door key / door code
– Personal preferences for emergency call
– Basic diseases
– Restrictions / disabilities
– Other obstacles
– Important medications
– Blood group
– Rhesus factor
– Health insurance
– Allergies
– Body size
– Body weight
– Hearing Passport
– Spectacle wearer
– Living will
– Organ donor card
– implants
– degree of care
– Pregnant
– Other individual personal information
Information transmitted to trusted third parties
Via SMS to trusted third parties:
– Mobile phone number
– How many people are involved
– Type of emergency call / What has happened
– Position / Location
– Time / Date
Via e-mail to trusted persons:
– Time / Date
– Position / Location
– Type of emergency call / What has happened
– How many people are affected
– Mobile phone number
– E-mail address
– Salutation
– First name
– Last name
– Video chat address
– App version
– Battery status
– Emergency call recording (photo and sound documentation)
Data that will be transmitted to the user:
Via email:
– Time / Date
– Position / location
– Type of emergency call
– How many people are involved
– Mobile phone number
– E-mail address
– Salutation
– First name
– Last name
– Video chat address
– App version
– Battery status
– Emergency call recording (photo and sound documentation)
– Home address
– Work address
– Vacation/foreign address
– Deposit of door key / door code
– Personal preferences for emergency call
– Basic diseases
– Restrictions / disabilities
– Other obstacles
– Important medications
– Blood group
– Rhesus factor
– Health insurance
– Allergies
– Body size
– Body weight
– Hearing Passport
– Spectacle wearer
– Living will
– Organ donor card
– implants
– degree of care
– Pregnant
– Other individual personal information
Via chat program:
– Contact person
– Position / Location
– Video chat address
In the event of an emergency call (as a witness).
The data described below is sent via encrypted connection to the server of Strato AG and snafu Gesellschaft für interaktive Netzwerke mbH. There is also an encrypted transmission to retarus AG, which converts the emergency protocol into a PDF – fax as well as forwarding an e-mail to the services of the police and / or rescue services. Transmitted data includes:
– Time / date
– Position / location
– Type of emergency call / What happened
– How many people are involved
– Mobile phone number
– E-mail address
– Salutation
– First name
– Last name
– Video chat address
– App version
– Battery status
– Emergency call recording (photo and sound documentation)
– Home address
– Work address
– Vacation/abroad address
Information sent to trusted third parties
Via SMS to trusted third parties:
– Mobile phone number
– How many people are affected
– Type of emergency call / What has happened
– Position / Location
– Time / Date
Via e-mail to trusted persons:
– Time / Date
– Position / Location
– Type of emergency call / What has happened
– How many people are affected
– Mobile phone number
– E-mail address
– Salutation
– First name
– Last name
– Video chat address
– App version
– Battery status
– Emergency call recording (photo and sound documentation)
Data that will be transmitted to the user:
Via email:
– Time / Date
– Position / location
– Type of emergency call
– How many people are involved
– Mobile phone number
– E-mail address
– Salutation
– First name
– Last name
– Video chat address
– App version
– Battery status
– Emergency call recording (photo and sound documentation)
– Home address
– Work address
– Vacation/foreign address
Via chat program:
– Contact person
– Position / Location
– Video chat address
Legal basis
We generally collect and process data via the apps because this is necessary for the fulfillment of the contract between you and us (Art. 6 (1) lit. b DS-GVO), unless a specific legal basis is mentioned above.
Furthermore, we collect and process this data if this is necessary for the functionality of the app (Art. 6 para. 1 lit. f DS-GVO).
We process your voluntarily deposited health data on the basis of your consent (Art. 6 para. 1 p. 1 lit. a DS-GVO in conjunction with Art. 9 para. 2 lit. a DS-GVO).
Termination / transmission / storage / deletion periods
An emergency call or a test alarm, if executed in the app, can be canceled within a visible expiring countdown by clicking on the HELP! button. If the emergency call is canceled, no data is transmitted. In case the user uses the Bluetooth emergency button (uney button), once a transmission has been started, it cannot be canceled. In case of an accidentally triggered emergency call, the user should immediately inform the police or fire / rescue services.
The data transmitted to us will not be further analyzed, sold or used in any way. They are used exclusively for the purpose of fast and effective help by the authorities responsible for this.
If we do not receive a request to keep this data, your data will be automatically deleted as follows:
Data from test emergency calls – 14 days
Data from emergency calls – 90 days
All emergency call data is stored under an individually generated link with password protection on a secure server of snafu Gesellschaft für interaktive Netzwerke mbH. The servers are protected against unauthorized access by state-of-the-art software and hardware.
4. social media presences / fan pages
General
We maintain publicly accessible profiles and fan pages on various social networks. Your visit to these profiles initiates a variety of data processing operations. In the following, we provide you with an overview of which of your personal data is collected, used and stored by us when you visit our profiles.
When you visit our profiles, your personal data is collected, used and stored not only by us, but also by the operators of the respective social network. This happens even if you yourself do not have a profile in the respective social network. The individual data processing operations and their scope differ depending on the operator of the respective social network and they are not necessarily traceable for us.
For details about the collection and storage of your personal data and about the type, scope and purpose of their use by the operator of the respective social network, please refer to the privacy policy of the respective operator:
Facebook – https://www.facebook.com/policy.php
Instagram – https://www.facebook.com/help/instagram
Twitter – https://twitter.com/de/privacy
Youtube https://policies.google.com/privacy
We would like to point out in particular that data processing by the operators may take place outside the EU or the European Economic Area.
No social media plugins
We do not use so-called social media plugins (such as like buttons) on our websites.
If our websites contain icons of social media providers (e.g. Facebook, Twitter, Instagram), we use these only for passive linking to the pages of the respective providers.
Profiles / Fanpages
We currently operate fan pages and channels on Facebook, Twitter, Instagram and YouTube. Each time you access these pages, various data is collected, such as with which IP address or at what time you access these pages. We only receive anonymized statistical data or, under certain circumstances, information about “liked” content and comments / retweets and the resulting data.
We would like to point out that posted contributions can generally be accessed by other users. We therefore recommend the use of pseudonyms, so that the contributions can not be assigned directly to your person.
The data processing by us serves our legitimate interest in improving the user experience when visiting our social media profiles or fan pages in line with the target group (Art. 6 para. 1 lit. f) DS-GVO.
If you use our profiles in social networks to contact us (for example, by sending us messages), the data you provide to us will be processed solely for the purpose of contacting you (Art. 6 para. 1 lit. a and b DS-GVO).
Status / changes of the privacy policy
In the context of the further development of data protection law as well as technological or organizational changes, our data protection declaration is regularly reviewed for the need to adapt or supplement it. The data protection declaration published on this website applies in each case.
This data protection declaration has the status: August 2021
Creation of the data protection statement: Attorney Thorsten Reh (MEDIAS REHS)